Returns and Exchanges

TERMS FOR PRODUCTS EXCHANGED :

 

1. SIZE

We do have size measurement details for all products sizing in our product description. We encourage our customer to take a few minutes to match your right size before placing an order. But as a courtesy to all our beloved customer we do let you to exchange if you find that the size is too big or too small for you but we indicate it just can only be exchange with other size with the same product(s), depending on the stock(s) availability. If the stock(s) is running out only than you can't exchange with another product(s) or strictly become store credit and is not refundable. Not applicable for FREE SIZE items, SALE items,and with PROMO items

 

2. DEFECT

We do checking out all the product(s) through our quality control division before we sent out all your order. But if you find a small defect(s) on the product(s) we do apologize for the negligence and it is exchangable with the same product(s). If the stock(s) is running out only than you can exchange with another product(s) or might become store credit

 

3. WRONG ITEMS

Our packaging division do matching all your order(s) before wrapping up. But if you find that item(s) received is not match to your order, we will exchange to your appropriate order and If the stock(s) is running out only than you can exchange with another product(s) or might become store credit or its refundable

 

4. SHIPPING FEE

We only covered shipping fee for defect and wrong item(s) sent For sizing exchange you have to slipped the shipping fee with the products when its returned or you can transfer to our company account

 

5. SALE ITEM

Exchange and returns strictly not acceptable

 

6. We strictly don’t accept any exchange or refund for reasons as dislike after receiving the product(s), style doesn’t match, colour doesn’t match, etc as a personal reason

 

7. We allowed to returns back the products within 2 (two) working days after received good(s)

 

8. All product(s) should be in its original and good conditions

 

9. Product(s) is not used, worn, and washed or soaked

 

10. All product(s) is in its original price tag and label should be attached

 

11. We strictly refuse to accept any product(s) that are destroyed purposely or deliberately damaged and by all means and will return back to customers